HOW WE COLLECT YOUR PERSONAL INFORMATION:
Diplomat Chauffeurs Limited will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you visit our website and want to make a booking. Personal information collected by Diplomat Chauffeurs Limited often is limited to an email address, name and address, but occasionally it may include further information when needed to provide a service you requested.
Taxi reservation requires payment and therefore we will request personal information necessary for payment to go through and for completion of journeys such as name, address, contact details, ride details, mobile number, email address and credit card number.
When you make a booking with a card, Diplomat Chauffeurs Limited will ask you to provide credit card information such as card number, expiry details and security code on the back of the card. We do not store credit card details and you will have to details every time when you make a booking.
USE OF YOUR PERSONAL INFORMATION:
We use your personal information for the following purposes:
1. To deliver services that you request.
2. To notify you of any new services from Diplomat Chauffeurs Limited.
3. Diplomat Chauffeurs Limited may disclose your personal information only if required to do so by law.
CONTROL OF PERSONAL INFORMATION:
When you register, or otherwise give us personal information, Diplomat Chauffeurs Limited will not share that information with third parties without your permission. It will only be used for the purposes stated above.
Diplomat Chauffeurs Limited may send out periodic e-mails informing you of technical service issues related to a product or service you requested. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.
Erasure of your Personal Information:
Diplomat Chauffeurs Limited only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your reservations will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.
Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Any profile information will automatically be erased 365 days after the last transaction and will erase your name, telephone number, email, and address.
SECURITY OF YOUR PERSONA INFORMATION:
Diplomat Chauffeurs Limited strictly protects the security of your personal information. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Your personal information is never shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, or being assigned as a delegate by yourself – do not share username and password details with others.
CHANGES TO THE STATEMENT:
Diplomat Chauffeurs Limited will occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the top of the privacy statement. For material changes to this Statement, Diplomat Chauffeurs Limited will notify you by placing a prominent notice on the website.
Our full details are:
Diplomat Chauffeurs Limited
Office Address: 5, Winmill Road, Dagenham, England, RM8 3AA
Operating Address: 362 Sipson Road, West Drayton, UB7 0HR
Postal address: 362 Sipson Road, West Drayton, UB7 0HR Diplomat Chauffeurs Limited, a limited company with registered number 06244786. Diplomat Chauffeurs is registered, and operates, in the United Kingdom.
You can also contact us through our customer contact page or
Your individual rights
Under the GDPR, your rights are as follows:
– the right to be informed;
– the right of access;
– the right to rectification;
– the right to erasure;
– the right to restrict processing;
– the right to data portability;
– the right to object;
– and the right not to be subject to automated decision-making including profiling. You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
Diplomat Chauffeurs Limited handles subject access requests in accordance with the EU General Data Protection Regulation GDPR.