Frequently Asked Questions

1What happen if my flight is delayed ?
We monitor the flight’s, you don’t have to do anything unless your flight is cancelled or you have changed the flight.
2Where will I meet my driver at the Diplomat Chauffeurs ?
Your driver will be waiting for you in the arrivals hall with your name on the board.
3How Do I have to pay?
You can make the payment online with your credit/debit card.
4How much is to or from Heathrow Diplomat Chauffeurs?
Our prices are affordable, whether you need Chauffeur to Heathrow or from Heathrow, you can get quote and book online.
5Do I have to give my terminal for the pick ups?
No, just give us the flight number & we will track your flight & meet you in the arrivals Hall.
6How can I use discount code?
Please use the discount code, when making the booking.
7How advance can I make the booking?
You can make the booking in advance up to 12months.
8Can I eat & drink in the car?
We discourage the consumption of food during the rides.
9Do I have to give my terminal for the pick ups?
No, just give us the flight number & we will track your flight & meet you in the arrivals Hall.
10How to make Complaint?
We’re sorry to hear that your experience with us wasn’t pleasant, please feel free to contact us via complaint form
11My address Can’t be found?when I was making the booking?
It can happen due to no of reason, enter your address manually or try to enter postcode again or contact us.
12Can I change my booking?
Yes you can,by contacting us or sending an email.
13Is my card details secured?
Yes, we don’t store your card details on the system.
14Are your drivers licensed?
Yes, all drivers are licensed, it is required by law.